Recently I signed up and paid for Apple’s new music service that they offer called iTunes Match. The new service allows users the capability to wirelessly stream all music from their iTunes library straight to an iPhone without consuming any space on the phone's hard drive. All sounded good until I began listening to music on my iPhone.

  I soon found all of my music that was explicit was transferred and made into the iTunes store clean version of the song. I called Apple and waited countless hours for some form of service from a countless number of ill-informed employees that led me around in circles of confusion until they finally told me there was nothing they could do. Since Apple currently does not provide any phone support for issues related to the iTunes store, they suggested that I send an email to their support center and hope that they would be able to further assist me in resolving my issue.

  What you are about to read is in response to my first email requesting some form of compensation for the amount of wasted time spent with Apple employees that day. Below that is my response.

Follow-Up: 194714029

Hello again,

I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance...

  Yes, sad to say, I do have an issue and it is in regards to Apple’s iTunes department and I do believe I am in a position where compensation is in order. Now, I am a loyal and avid Apple user and customer. I also respect and comprehend what Steve Jobs’ vision was (customer service and somewhat of an educated bedside manner). Now, I understand you credited me five songs for my first email which is all well and good and I am sincerely grateful; however, this is in regards to the second issue in my second email to you. The fact that I had to talk for hours on the phone just to find out from an unqualified tech that there is nothing Apple can do besides have me cancel my subscription to iTunes Match is absurd. Though the lemon law does not apply here, the concepts behind the morally just law still does. Apple did in fact mess up, therefore I deserve compensation for the amount of my life I wasted talking on the phone that day. Now, I am certainly not one to preach, but in this situation I will. Every moment of one’s life is precious and the fact that I myself put the effort in to contacting Apple and was willing to wait for an answer shows my loyalty to Apple. However, the answer I received that day was not worth having me get transferred around to every department within Apple (besides iTunes) like a rag doll. So, in-turn, I expect the billion dollar corporation who supposedly "cares" about their customers to accept the fact that they do have an obligation to make their customers feel like individuals and not just case numbers that the mindless corporate America has created in order to organize the masses by plugging them into some stupid math equation that some socially awkward lackey was paid to create just to make your job a little bit easier. Now I think have a said my peace, and do know that I, David Godsell have a voice and will not hesitate to use it.

  I do expect an email in regards to my compensation by tomorrow.

  Thank you for your patience.

  I am well aware that this is not your fault

  So don’t take it to heart.

Sincerely,

David Godsell